{"id":3818,"date":"2026-08-26T07:20:03","date_gmt":"2026-08-26T07:20:03","guid":{"rendered":"https:\/\/carnosine.sk\/?page_id=3818"},"modified":"2026-08-26T07:31:41","modified_gmt":"2026-08-26T07:31:41","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/carnosine.sk\/en\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"\t\t
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1. General provisions<\/h5>

These general terms and conditions govern the rights and obligations of the contracting parties arising from purchase contracts concluded between the seller and the buyer, the subject of which is the sale and purchase of products offered on the seller’s e-commerce website. Purchases in the eshop.aplik.sk online store can be made by natural and legal persons without restrictions, provided that they comply with the following general terms and conditions (hereinafter referred to as the GTC).<\/p>

By sending an order for goods, the customer agrees to these GTC.<\/p>

Seller:<\/h6>

mypiano.eu sro
Carnosine Younger operation
Dunajsk\u00e1 4
811 08 Bratislava<\/p>

Buyer:<\/h6>

A natural or legal person who has entered into a business relationship with the seller by placing an order.<\/p>

Goods:<\/h6>

All products and services offered by the online store eshop.aplik.sk or goods made according to the buyer’s special requirements, specially ordered based on the buyer’s specifications.<\/p>

2. Order and conclusion of the contract<\/h5>

A purchase contract is a contract concluded remotely based on the buyer’s electronic order. If the seller and the buyer conclude a written purchase contract in which they agree on terms different from the GTC, the provisions of the purchase contract will take precedence over these general terms and conditions.<\/p>

The validity of an electronic order is conditional on the true and complete completion of the following essential requirements:<\/p>

contact details of the buyer – first and last name, name, business name and registered office, place of business or residence of the buyer; I\u010cO, DI\u010c and I\u010c DPH of the buyer, if he is registered as a VAT payer; telephone and e-mail,<\/p>

product code, which clearly determines the subject of the order (numerical designation of goods by type, stated in the e-commerce price list) and the price of the goods, the requested quantity of goods,<\/p>

the selected payment method,<\/p>

the selected delivery method of the goods and the address for the delivery of the goods.<\/p>

An accepted electronic order is considered a proposal to conclude a purchase contract.<\/p>

Based on the properly completed order of the buyer, the seller will verify it. By verifying the order, the seller confirms to the buyer by telephone or in another way the type, price and quantity of goods that he undertakes to deliver to the buyer. After verification, the order is considered binding between the contracting parties.<\/p>

3. Payment terms<\/h5>

The buyer is obliged to pay the seller the purchase price, including the costs of delivering the goods, via the payment methods offered in the order: in the form of cash payment upon personal collection, cash on delivery at the place of delivery of the goods, by online payment card, or by bank transfer to the seller’s account.<\/p>

The price of the goods is determined according to the valid price list. The seller undertakes to deliver the goods to the buyer at the price valid at the time of ordering the goods.<\/p>

Discounted prices for goods are clearly marked with the symbol “promotion” or “sale”. Discounted prices are valid until stocks last or for the duration of the period specified for the discounted price.<\/p>

4. Delivery terms<\/h5>

The ordered goods will be sent to the buyer in the chosen method (by mail, courier or in person).<\/p>

The Seller shall deliver the goods to the Buyer as soon as possible, usually within 10 days of placing the order. The Buyer acknowledges that the stated delivery dates are indicative. The Buyer agrees to extend the delivery period if required by the production of the ordered goods or other circumstances.<\/p>

In the event that the seller is unable to deliver all ordered goods to the buyer within the agreed deadline, the seller will notify the buyer of this matter as soon as possible and inform him of the expected delivery date of the ordered goods or propose the delivery of alternative goods.<\/p>

The seller charges shipping costs for the delivery of the ordered goods, depending on the country of delivery.<\/p>

The seller does not charge shipping fees for personal collection.<\/p>

The seller’s obligation to deliver the ordered goods is fulfilled by their delivery to the buyer according to the order or at the moment of personal handover.<\/p>

5. Order cancellation by the seller<\/h5>

The seller reserves the right to cancel the order or part of it if the goods are no longer produced or delivered or the price of the goods has changed significantly and no alternative performance is agreed with the buyer.<\/p>

In the event that this situation occurs, the seller will immediately contact the buyer to agree on further action. If the buyer has already paid part or all of the purchase price, the relevant amount will be transferred back to his account within 15 calendar days.<\/p>

6. Cancellation of the order by the buyer<\/h5>

The buyer has the right to cancel the order without giving a reason at any time before its binding confirmation. After the binding confirmation of the order only if the seller does not meet the agreed delivery conditions.<\/p>

If the sale of goods is carried out exclusively through an online e-commerce site, the buyer – consumer is entitled to withdraw from the contract without giving any reason within fourteen working days from the date of receipt of the goods.<\/p>

The costs of returning the goods are borne by the buyer, who is obliged to ensure the delivery of undamaged and unworn goods to the company’s address. The buyer – consumer does not have the right to withdraw from the contract if the purchased goods were personally collected at the company’s point of sale, if the goods are “made to order”, or if the goods were ordered on the basis of a special order.<\/p>

If the conditions for returning the goods are met, the buyer will be refunded the full amount paid for the goods within 3 working days from the date of withdrawal. The price for delivering the goods is not included in the refunded amount.<\/p>

7. Warranty, complaints, return or exchange of goods<\/h5>

Only goods that are physically damaged at the time of receipt can be claimed, but they should be sent back to the supplier’s address as a damaged delivery without payment.<\/p>

To claim a product, the buyer is obliged to send the seller a signed claim form, which includes a description of the defect, along with the defective product. For the claim to be accepted, it is also necessary to send a warranty certificate and a copy of the tax document on the basis of which the product was purchased.<\/p>

The claimed goods must be complete and in their original packaging.<\/p>

Resolving the complaint is free of charge.<\/p>

The complaint is resolved immediately, in more complex cases within 30 days of receipt of the claimed goods by the seller.<\/p>

The warranty period for goods expires in cases where the defect occurred due to improper handling of the product, mechanical damage, storage in inappropriate conditions or unauthorized intervention in the product. Product defects caused by natural disasters are also excluded from the warranty.<\/p>

8. Protection of personal data<\/h5>

When registering, the buyer provides the data necessary for his identification in the e-commerce, which allows him to perform the necessary accounting operations and prepare a tax document.<\/p>

The Seller undertakes to handle and dispose of the Buyer’s personal data in accordance with applicable legal regulations, collecting it only for the above-mentioned purpose and to improve the quality of its services.<\/p>

By using the online store, the buyer agrees to the collection and use of information about him and his purchases under the conditions set out above.<\/p>

9. Final provisions<\/h5>

The Buyer acknowledges and agrees that the rights and obligations between the Seller and the Buyer, in addition to these General Terms and Conditions, are governed by the relevant legal regulations of the Slovak Republic. In matters that cannot be resolved by these Terms and Conditions, the relevant provisions of the Civil Code, the Commercial Code and the Consumer Protection Act shall apply.<\/p>

By sending the order, the buyer confirms that he has read these general terms and conditions, or the seller’s terms and conditions and the seller’s complaints procedure, has become familiar with their content and agrees with them in full.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

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